Fulfillment & Shipping Info
Order fulfillment: Most Soft HIT orders generally ship between 1-2 business days.
School/University and Wholesale orders: Please call 937-508-4827 for information.
Product returns: If you are not satisfied with merchandise purchased from Soft Hit Sports, please contact us within 7 days of receiving your order. All merchandise must be returned in the same condition in which it was sent by Soft Hit to the customer, and all merchandise (including all components of the merchandise) must be present and accounted for. When the merchandise being returned has been received, we will refund you the full purchase price of the item(s), less the cost of missing and/or damaged items (if applicable). Unfortunately, shipping costs are non-refundable.
Warranty: Soft Hit Sports will warranty its baseballs and softballs for 1 year from the date of purchase, associated with a defect in manufacturing or damage caused through normal use of the balls. This includes normal hitting and fielding activities. It does not include getting eaten by your dog, run over by your lawn mower, being left out in the yard for a year, or anything not related to baseball/softball training activities. Return the Soft Hit balls you would like warrantied along with your original proof of purchase. Upon receipt, we will replace the warrantied balls free of charge. As a courtesy, please give us a call at 937-508-4827 and let us know your items are being returned.